Description:
          Description: Description: WIlkes LogoWilkes University Help Desk FAQ's

Here you can find answers to your most commonly asked questions

Please send suggestions for additional help topics to helpdesk@wilkes.edu

For further assistance please call 408-HELP (4357)  during our regular Help Desk Hours


WIRELESS INTERNET

PRINTING

 

 

How do I connect my iPhone/iPod to the wireless Internet?

What do I do if Green Print doesn't start?

 

 

How do I connect my Windows 7 computer to the wireless Internet?

How do I transfer funds to someone else's account using Green Print?

 

 

How do I connect my Windows 8 computer to the wireless Internet?

Green Print Refund Template

 

 

How do I connect my Apple computer to the wireless Internet?   

Other Green Print FAQs

 

 

How do I connect my Android device to the wireless internet?

How do I print two-sided on a Mac?

 

 

EMAIL

VPN/FTP

 

 

How do I connect my iPhone to my Wilkes email?

How do I set up the Web VPN?

 

 

How do I connect my Android phone to my Wilkes Email?

How do I use FTP to access the files on my network drives?

 


How do I configure my desktop mail 
client to connect to my Wilkes email?

 

How do I set up the VPN on Mac Maverick


How do I set up the VPN on Windows 8

 

UTILITIES

 

 

NETWORK DRIVES

How do I use the Password Reset Tool?

 


How do I map my network drives? - Student

How do I use print screen on a Mac?

 

 

How do I map my network drives? - Faculty/Staff

 Help Desk Tools

 

 

How do I map my network drives? - Mac

 GOOGLE EMAIL AND APPS

 

 

VOICE MAIL

 Learning Center for Gmail and Google Apps

 

 

FAQ sheet for Managing Voicemail linked to Gmail

 

 

 

 

 

 


 

 



 

 

© Wilkes University | 84 West South Street, Wilkes-Barre, PA 18766 | 1-800-WILKES-U